Pharmacy Customer Service Specialist

externallincarecareers; Fairfield (NJ); On-site; USD 22,000 - 32,000; Full time

Job summary

externallincarecareers is seeking a customer service representative in the United States, New Jersey area to handle inbound/outbound calls, educate customers on products, and document orders. The role involves data entry, updating records, and verifying demographics.

The position requires a High School Diploma or GED and basic computer entry skills, with licensing requirements possibly applying by location. This role may offer wage incentives and benefits as part of a broader employment program.

Qualifications

• High School Diploma or GED; 1–3 months related experience or training.
• Computer entry required.
• Licensing requirements may apply for specific locations.

Responsibilities

• Communicates with customers via inbound and outbound calls.
• Assesses customer needs for additional products/services.
• Assesses adherence to physician orders for products/services.
• Answers questions and educates customers about products/services.
• Documents calls in a computerized record keeping system.
• Enters customer orders in a computerized system.
• Verifies and updates demographic information in records.

Skills

Customer service

Phone calls

Data entry

Education

High School Diploma or GED

Job description

externallincarecareers is seeking a customer service representative in the United States, New Jersey area to handle inbound/outbound calls, educate customers on products, and document orders. The role involves data entry, updating records, and verifying demographics.

The position requires a High School Diploma or GED and basic computer entry skills, with licensing requirements possibly applying by location. This role may offer wage incentives and benefits as part of a broader employment program.