Pharmacy Customer Service & Education Specialist

Lincare; Christiansburg (VA); In loco; USD 21.000 - 28.000; Tempo pieno

Descrizione del lavoro

Talentify is seeking a customer service representative in Virginia to handle inbound and outbound calls, determine additional product/service needs, and ensure compliance with physician orders. The role includes educating customers about products/services and documenting interactions in the system.

Candidates should be able to analyze patient orders, understand pharmacy terminology, and assist with training.

Competenze

• Read and analyze documents such as patient orders.
• Comprehend pharmacy prescription terminology.
• Effectively communicate with coworkers and patients alike.
• Help with the training of employees.
• Calculate figures and amounts in reference to frequency and doses dispensed.
• Apply common sense understanding to carry out oral and written instructions.

Mansioni

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

Conoscenze

Data entry

Formazione

High School Diploma or GED

1-3 months related experience/training

Descrizione del lavoro

Talentify is seeking a customer service representative in Virginia to handle inbound and outbound calls, determine additional product/service needs, and ensure compliance with physician orders. The role includes educating customers about products/services and documenting interactions in the system.

Candidates should be able to analyze patient orders, understand pharmacy terminology, and assist with training.