Pharmacy Customer Experience Specialist

Rippling, Inc.; North Salt Lake (UT); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health coverage

401(k) with match

Paid time off

Holidays

Referral bonuses

Prescription benefits

Job summary

Belmar Pharma Solutions seeks a Customer Experience Technician in Utah to deliver superior patient care. You will handle high-volume calls, process orders, and ensure accurate data entry in our dispensing software, contributing to efficient pharmacy operations.

The role requires a high school diploma, state tech certification or registration, and strong customer service with empathy and communication. Retail pharmacy experience is a plus.

Qualifications

• High school diploma or equivalent required.
• Current tech certification or state registration required.
• Excellent customer service and empathy are essential.
• Strong communication and attention to detail are important.
• Experience with data entry and basic math helpful.
• Retail pharmacy experience preferred.

Responsibilities

• Handle high-volume patient and provider calls with courteous service.
• Input all orders into the dispensing software accurately.
• Process credit card payments for orders.
• Maintain patient confidentiality and regulatory compliance.
• Provide excellent customer service and support to patients.
• Assist with prescription refills and provider communications.
• Follow company policies and procedures to ensure quality care.

Skills

Customer service

Communication

Team player

Empathy

Attention to detail

Data entry

Microsoft Office

Education

High School Diploma

Pharmacy tech certification/registration

Tools

Dispensing software

Job description

Belmar Pharma Solutions seeks a Customer Experience Technician in Utah to deliver superior patient care. You will handle high-volume calls, process orders, and ensure accurate data entry in our dispensing software, contributing to efficient pharmacy operations.

The role requires a high school diploma, state tech certification or registration, and strong customer service with empathy and communication. Retail pharmacy experience is a plus.