Pharmacy Customer Experience Specialist

Belmar Pharma Solutions; Golden (CO); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health coverage

401(k) with match

Paid time off

Referral bonus

Prescription benefits

Job summary

Belmar Pharma Solutions is seeking a Customer Experience Technician to provide superior service to patients and healthcare providers. The role manages high-volume calls, processes prescriptions, and enters orders in the dispensing software to ensure accurate, timely delivery of medications.

The position requires strong communication, empathy, and team collaboration. Benefits include comprehensive health coverage and a 401(k) with match, plus PTO, holidays, referral bonuses, and prescription

Qualifications

• High School Diploma or equivalent.
• Current tech certification or registration as required by the state of employment.
• Must exhibit excellent customer service skills and empathy.
• Excellent communication skills, listening skills and attention to detail.
• Ability to identify problems and recommend solutions.
• Experience with Microsoft Office products, data entry, email, internet.
• Good math skills are essential.
• Enjoy working in a team environment.
• Possess a strong work ethic.
• Prior experience working in a retail pharmacy preferred.

Responsibilities

• Demonstrate a working knowledge of all pharmacy rules and regulations.
• Interpret faxes, escripts, verbal, and written prescription orders.
• Input all information into the company's dispensing software.
• Charge credit cards for orders.
• Answer patient/customer phone calls and provide excellent customer service.
• Process refill requests from patients and provider’ offices.
• Call patients about new prescriptions.
• Call providers for refill requests.
• Maintain compliance with the Company’s patient confidentiality requirements.
• Follow all policies and procedures set forth by Company.
• Perform other duties as assigned.

Skills

Customer service

Communication

Empathy

Attention to detail

Teamwork

Problem solving

Math skills

Education

High School Diploma or equivalent

Current tech certification or state registration

Tools

Dispensing software

Microsoft Office

Job description

Belmar Pharma Solutions is seeking a Customer Experience Technician to provide superior service to patients and healthcare providers. The role manages high-volume calls, processes prescriptions, and enters orders in the dispensing software to ensure accurate, timely delivery of medications.

The position requires strong communication, empathy, and team collaboration. Benefits include comprehensive health coverage and a 401(k) with match, plus PTO, holidays, referral bonuses, and prescription