Pharmacy Customer Experience Specialist

Belmar Pharma Solutions; Madison (WI); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Health coverage

401(k) with match

Paid time off

Referral bonuses

Prescription benefits

Job summary

Belmar Pharma Solutions is seeking a Customer Experience Technician to deliver superior service to patients and healthcare providers. The role handles high-volume calls, order entry, and payment processing while maintaining privacy and compliance.

The ideal candidate will hold Pharmacy Technician certification or state registration, have strong communication and math skills, and thrive in a team-oriented retail/pharmacy environment.

Qualifications

• Current Pharmacy Technician certification or registration as required by the state of employment.
• High School Diploma or equivalent.
• Must exhibit excellent customer service skills and empathy.
• Excellent communication skills, listening skills and attention to detail.
• Ability to identify problems and recommend solutions.
• Experience with Microsoft Office products, data entry, email, internet.
• Good math skills are essential.
• Enjoy working in a team environment.

Responsibilities

• Demonstrate a working knowledge of all pharmacy rules and regulations.
• Interpret faxes, escripts, verbal, and written prescription orders.
• Input all information into the company's dispensing software.
• Charge credit cards for orders.
• Answer patient/customer phone calls and provide excellent customer service.
• Process refill requests from patients and provider’ offices.
• Call patients about new prescriptions.
• Call providers for refill requests.
• Maintain compliance with the Company’s patient confidentiality requirements.
• Follow all policies and procedures set forth by Company.
• Perform other duties as assigned.

Skills

Customer service

Empathy

Communication

Attention to detail

Teamwork

Problem solving

Math skills

Education

Pharmacy Technician certification/registration

High School Diploma or equivalent

Tools

Microsoft Office

Dispensing software

Job description

Belmar Pharma Solutions is seeking a Customer Experience Technician to deliver superior service to patients and healthcare providers. The role handles high-volume calls, order entry, and payment processing while maintaining privacy and compliance.

The ideal candidate will hold Pharmacy Technician certification or state registration, have strong communication and math skills, and thrive in a team-oriented retail/pharmacy environment.