Pharmacy Patient Experience Specialist

Belmar Pharma Solutions; North Salt Lake (UT); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Health coverage

401(k) match (5%)

Paid time off and holidays

Referral bonus $500

Prescription access

Job summary

Belmar Pharma Solutions is seeking a Customer Experience Technician to provide superior customer service and support to patients and healthcare providers. You will handle high-volume phone calls, data entry for orders, and assist in ensuring accurate dispensing and timely communication.

The role emphasizes empathy, attention to detail, and compliance with pharmacy rules, fostering a team-oriented environment dedicated to high-quality patient care.

Qualifications

• High School Diploma or equivalent is required.
• Current tech certification or state registration as required.
• Excellent customer service skills and empathy are essential.
• Excellent communication skills, listening skills and attention to detail are essential.
• Ability to identify problems and recommend solutions.
• Experience with Microsoft Office products, data entry, email, internet.
• Good math skills are essential.
• Enjoy working in a team environment.
• Prior experience in a retail pharmacy is preferred.

Responsibilities

• Demonstrate knowledge of pharmacy rules and regulations.
• Interpret faxes, escripts, verbal and written prescription orders.
• Input all information into the dispensing software.
• Charge credit cards for orders.
• Answer patient/customer phone calls and provide excellent customer service.
• Process refill requests from patients and providers.
• Call patients about new prescriptions.
• Call providers for refill requests.
• Maintain confidentiality of patient information.
• Follow all company policies and procedures.
• Perform other duties as assigned.

Skills

Customer service

Communication

Attention to detail

Teamwork

Education

High School Diploma or equivalent

Tech certification/registration per state

Tools

Microsoft Office

Job description

Belmar Pharma Solutions is seeking a Customer Experience Technician to provide superior customer service and support to patients and healthcare providers. You will handle high-volume phone calls, data entry for orders, and assist in ensuring accurate dispensing and timely communication.

The role emphasizes empathy, attention to detail, and compliance with pharmacy rules, fostering a team-oriented environment dedicated to high-quality patient care.