Patient Experience Specialist - Pharmacy Support

Rippling, Inc.; Golden (CO); Sur place; USD 36 000 - 60 000; Plein temps

Avantages offerts par ce poste

Health coverage

401(k) with match

Paid time off

Referral bonus

Prescription benefits

Résumé du poste

Belmar Pharma Solutions is seeking a Customer Experience Technician to deliver superior customer service and support for patient care in a fast-paced pharmacy environment.

You will handle high-volume calls, data entry, and order processing while ensuring compliance with pharmacy regulations and confidentiality. Candidates should have strong communication skills, empathy, and teamwork, with prior retail pharmacy experience preferred.

Qualifications

• High School Diploma or equivalent.
• Current state tech certification or registration as required by the state of employment.
• Excellent customer service and empathy.
• Excellent communication skills, listening skills and attention to detail.
• Ability to identify problems and recommend solutions.
• Experience with Microsoft Office products, data entry, email, internet.
• Good math skills are essential.
• Enjoy working in a team environment.
• Possess a strong work ethic.
• Prior experience working in a retail pharmacy preferred.

Responsabilités

• Demonstrate knowledge of pharmacy rules and regulations.
• Interpret faxes, escripts, verbal, and written prescription orders.
• Input all information into the dispensing software.
• Charge credit cards for orders.
• Answer patient/customer phone calls and provide excellent customer service.
• Process refill requests from patients and providers.
• Call patients about new prescriptions.
• Call providers for refill requests; maintain confidentiality.
• Follow all policies and procedures set forth by Company.
• Perform other duties as assigned.

Connaissances

Customer service

Communication

Attention to detail

Empathy

Problem solving

Data entry

Microsoft Office

Team work

Work ethic

Retail pharmacy experience

Formation

High School Diploma or equivalent

Current state tech certification/registration

Outils

Dispensing software

Description du poste

Belmar Pharma Solutions is seeking a Customer Experience Technician to deliver superior customer service and support for patient care in a fast-paced pharmacy environment.

You will handle high-volume calls, data entry, and order processing while ensuring compliance with pharmacy regulations and confidentiality. Candidates should have strong communication skills, empathy, and teamwork, with prior retail pharmacy experience preferred.