Pharmacy CX & Patient Care Specialist

Belmar Pharma Solutions; Madison (WI); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Health coverage

401(k) with 5% match

Paid time off and holidays

Referral bonus $500

Free or reduced-cost prescriptions

Job summary

Belmar Pharma Solutions is seeking a Customer Experience Technician to deliver superior service and support patient care in a fast-paced environment. You will handle high-volume calls, process orders, and input data into dispensing software while ensuring confidentiality and accuracy. The role requires Wyoming?

actually Wisconsin. Safety with strong communication and teamwork, plus a background as a Pharmacy Technician and HS diploma.

Qualifications

• Current Pharmacy Technician certification or registration as required by the state of employment.
• High School Diploma or equivalent.
• Must exhibit excellent customer service skills and empathy.
• Excellent communication skills, listening skills and attention to detail.
• Ability to identify problems and recommend solutions.
• Experience with Microsoft Office products, data entry, email, internet.
• Good math skills are essential.
• Enjoy working in a team environment.
• Possess a strong work ethic.
• Prior experience working in a retail pharmacy preferred.

Responsibilities

• Demonstrate a working knowledge of all pharmacy rules and regulations.
• Interpret faxes, escripts, verbal, and written prescription orders.
• Input all information into the company's dispensing software.
• Charge credit cards for orders.
• Answer patient/customer phone calls and provide excellent customer service.
• Process refill requests from patients and provider’ offices.
• Call patients about new prescriptions.
• Call providers for refill requests.
• Maintain compliance with the Company’s patient confidentiality requirements.
• Follow all policies and procedures set forth by Company.
• Perform other duties as assigned.

Skills

Customer service

Empathy

Communication

Listening

Attention to detail

Problem solving

Teamwork

Strong work ethic

Math skills

Retail pharmacy

Education

Pharmacy Technician certification or registration

High School Diploma or equivalent

Tools

Microsoft Office

Data entry

Email

Internet

Job description

Belmar Pharma Solutions is seeking a Customer Experience Technician to deliver superior service and support patient care in a fast-paced environment. You will handle high-volume calls, process orders, and input data into dispensing software while ensuring confidentiality and accuracy. The role requires Wyoming?

actually Wisconsin. Safety with strong communication and teamwork, plus a background as a Pharmacy Technician and HS diploma.