Pharmacy Customer Experience Specialist

Belmar Pharma Solutions; North Salt Lake (UT); On-site; USD 20,664,000 - 30,307,000; Full time

Benefits offered by this job

Health coverage

401(k) with match

Paid time off

Referral bonus

Prescription access

Job summary

Belmar Pharma Solutions in Utah is seeking a Customer Experience Technician to deliver superb customer service and support the highest standard of patient care. You will handle high-volume phone calls and accurately enter orders into the dispensing software, while maintaining compliance with privacy requirements.

The ideal candidate will have a high school diploma or equivalent, state-required tech certification or registration, strong communication and math skills, empathy, and a team-oriented

Qualifications

• High School Diploma or equivalent.
• Current tech certification or state registration as required by the state of employment.
• Excellent customer service skills and empathy.
• Excellent communication, listening and attention to detail.
• Ability to identify problems and recommend solutions.
• Experience with Microsoft Office products, data entry, email, internet.
• Good math skills are essential.
• Enjoy working in a team environment.
• Possess a strong work ethic.
• Prior experience working in a retail pharmacy preferred.

Responsibilities

• Demonstrate working knowledge of pharmacy rules and regulations.
• Interpret faxes, escripts, verbal and written prescription orders.
• Input information into the dispensing software.
• Charge credit cards for orders.
• Answer customer phone calls and provide excellent service.
• Process refill requests from patients and providers.
• Call patients about new prescriptions.
• Call providers for refill requests.
• Maintain confidentiality as required by the company.
• Follow all policies and procedures.
• Perform other duties as assigned.

Skills

Customer service

Data entry

Phone support

Microsoft Office

Teamwork

Attention to detail

Communication

Empathy

Problem solving

Math skills

Education

High School Diploma or equivalent

State tech certification/registration

Tools

Dispensing software

Job description

Belmar Pharma Solutions in Utah is seeking a Customer Experience Technician to deliver superb customer service and support the highest standard of patient care. You will handle high-volume phone calls and accurately enter orders into the dispensing software, while maintaining compliance with privacy requirements.

The ideal candidate will have a high school diploma or equivalent, state-required tech certification or registration, strong communication and math skills, empathy, and a team-oriented