Patient Experience Technician — Pharmacy Support & Data Entry

Belmar Pharma Solutions; Odessa (FL); On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

Health coverage

401(k) match

Paid time off

Referral bonuses

Prescription access

Job summary

Belmar Pharma Solutions in Florida is seeking a Customer Experience Technician to deliver superior customer service and support for patient care. You will handle high-volume calls, data entry, and use dispensing software to process orders accurately.

The role emphasizes compliance with pharmacy regulations, accurate interpretation of prescriptions, and maintaining patient confidentiality while supporting a positive patient experience.

Qualifications

• High School Diploma or equivalent.
• Current tech certification or registration as required by the state of employment
• Must exhibit excellent customer service skills and empathy.
• Excellent communication skills, listening skills and attention to detail.
• Ability to identify problems and recommend solutions.
• Experience with Microsoft Office products, data entry, email, internet.

Responsibilities

• Demonstrate a working knowledge of all pharmacy rules and regulations.
• Interpret faxes, escripts, verbal, and written prescription orders.
• Input all information into the company's dispensing software.
• Charge credit cards for orders.
• Answer patient/customer phone calls and provide excellent customer service.
• Process refill requests from patients and provider offices.
• Call patients about new prescriptions.
• Call providers for refill requests.
• Maintain compliance with the Company’s patient confidentiality requirements.
• Follow all policies and procedures set forth by Company.
• Perform other duties as assigned.

Skills

Customer service

Communication

Attention to detail

Empathy

Problem solving

Teamwork

Education

High School Diploma or equivalent

Tools

Dispensing software

Microsoft Office

Job description

Belmar Pharma Solutions in Florida is seeking a Customer Experience Technician to deliver superior customer service and support for patient care. You will handle high-volume calls, data entry, and use dispensing software to process orders accurately.

The role emphasizes compliance with pharmacy regulations, accurate interpretation of prescriptions, and maintaining patient confidentiality while supporting a positive patient experience.