Pharmacy Customer Care Specialist

externallincarecareers; Tampa (FL); On-site; USD 32,000 - 52,000; Full time

Job summary

externallincarecareers in Florida is seeking a customer service associate to handle inbound and outbound calls, assess needs, educate customers on products/services, and support compliance with physician directions. You will document interactions in a computerized records system and assist with order entry and updating customer data.

The role emphasizes reading patient orders, understanding prescription terminology, communicating with coworkers and patients, and participating in training others.

Qualifications

• High School Diploma, GED, or 1-3 months related experience and/or training
• Computer entry required
• Must meet licensing requirements for location

Responsibilities

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records
• Read and analyze documents such as patient orders
• Comprehend pharmacy prescription terminology
• Effectively communicate with coworkers and patients alike
• help with the training of employees
• calculate figures and amounts in reference to frequency and doses dispensed
• apply common sense understanding to carry out oral and written instructions

Skills

Customer communication

Data entry

Documentation

Training others

Pharmacy terminology

Education

High School Diploma or GED

1-3 months related experience

Tools

Computerized system

Job description

externallincarecareers in Florida is seeking a customer service associate to handle inbound and outbound calls, assess needs, educate customers on products/services, and support compliance with physician directions. You will document interactions in a computerized records system and assist with order entry and updating customer data.

The role emphasizes reading patient orders, understanding prescription terminology, communicating with coworkers and patients, and participating in training others.