Pharmacy Customer Care Specialist

externallincarecareers; Bradenton (FL); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Paid time off

Retirement plan

Tuition reimbursement

Employee discounts

Job summary

externallincarecareers seeks a detail‑oriented customer service representative to communicate with patients, answer questions, resolve issues, and support pharmacy‑related needs in Bradenton, FL. You will document calls, enter orders, and verify demographic information in computerized systems.

Responsibilities include reading patient orders, understanding pharmacy terminology, assisting coworkers, and helping train staff.

Qualifications

• High School Diploma or GED or 1–3 months related experience
• Computer entry required
• Must meet licensing requirements for location

Responsibilities

• Communicate with customers via inbound/outbound calls and outbound calls generated by automated dialer system
• Assess customer needs for additional products/services and education
• Document calls and enter orders in computerized systems
• Verify and update demographic information in records
• Read and analyze patient orders and understand pharmacy terminology
• Assist in training employees
• Calculate figures and amounts for frequency and doses
• Follow oral and written instructions

Job description

externallincarecareers seeks a detail‑oriented customer service representative to communicate with patients, answer questions, resolve issues, and support pharmacy‑related needs in Bradenton, FL. You will document calls, enter orders, and verify demographic information in computerized systems.

Responsibilities include reading patient orders, understanding pharmacy terminology, assisting coworkers, and helping train staff.