Pharmacy Customer Care Specialist

externallincarecareers; Gulfport (MS); On-site; USD 28,000 - 36,000; Full time

Job summary

externallincarecareers seeks a patient-focused customer service representative to answer questions, resolve issues, identify ongoing product or service needs, and support adherence to physician directions.

You will communicate with customers via inbound and outbound calls, assess needs, educate on products, document calls in the records system, enter orders, verify demographic data, and assist with training. Light lifting up to 50 pounds may be required.

Qualifications

• High School Diploma or GED or 1–3 months related experience and/or training.
• Computer entry required.
• Must meet any licensing requirements for the specific location.

Responsibilities

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system.
• Assesses customer need for additional products/services.
• Assesses customer compliance with physician orders.
• Answers questions and provides customer education regarding products/services.
• Documents calls in computerized record keeping system.
• Enters customer orders in computerized system.
• Verifies and updates demographic information in computerized records.

Skills

Customer communication

Inbound/outbound calls

Documentation

Data entry

Team training

Education

High School Diploma or GED

Tools

Computerized records system

Job description

externallincarecareers seeks a patient-focused customer service representative to answer questions, resolve issues, identify ongoing product or service needs, and support adherence to physician directions.

You will communicate with customers via inbound and outbound calls, assess needs, educate on products, document calls in the records system, enter orders, verify demographic data, and assist with training. Light lifting up to 50 pounds may be required.