Pharmacy Customer Support & Education Specialist

externallincarecareers; Portland (OR); On-site; USD 36,000 - 48,000; Full time

Job summary

externallincarecareers in Portland, OR seeks a healthcare customer service professional to handle calls, educate customers on products, and process orders. This role requires basic computer data entry and familiarity with pharmacy terminology.

The position involves reading patient orders, verifying demographics, and supporting staff training while ensuring accurate documentation and communication with patients and team members.

Qualifications

• High School Diploma or GED, with 1–3 months related experience and/or training.
• Computer data entry required.
• Licensing requirements may apply by location.

Responsibilities

• Communicate with customers via inbound and outbound calls and automated dialer-generated calls.
• Assess customer needs for additional products or services.
• Assess customer compliance with physician orders.
• Explain products/services and provide customer education.
• Document calls in the computerized record-keeping system.
• Enter customer orders in the computerized system.
• Verify and update demographic information in records.
• Read and analyze documents such as patient orders.
• Understand pharmacy terminology.
• Communicate effectively with coworkers and patients.
• Assist with training of employees.
• Calculate figures for frequency and doses dispensed.
• Carry out oral and written instructions.

Skills

Communication

Need assessment

Documentation

Orders entry

Demographics update

Training others

Pharmacy terms

Data entry

Education

High School Diploma / GED

Licensing requirements (location)

Tools

Computer system

Job description

externallincarecareers in Portland, OR seeks a healthcare customer service professional to handle calls, educate customers on products, and process orders. This role requires basic computer data entry and familiarity with pharmacy terminology.

The position involves reading patient orders, verifying demographics, and supporting staff training while ensuring accurate documentation and communication with patients and team members.