Pharmacy Care Customer Service Specialist

externallincarecareers; Spokane Valley (WA); On-site; USD 23,000 - 32,000; Full time

Job summary

externallincarecareers is seeking a front-line customer specialist in the United States, Washington. You will handle inbound and outbound calls, educate customers about products, and document interactions in our systems.

You will also assist with order entry and updating demographic details to ensure accurate records. The role emphasizes accuracy, clear communication with coworkers and patients, and participation in ongoing training opportunities.

Qualifications

• High School Diploma, GED, or 1–3 months related experience/training.
• Computer entry required.
• Must meet location-specific licensing requirements.

Responsibilities

• Communicates with customers via inbound and outbound calls.
• Assesses customer need for additional products/services.
• Assesses compliance with physician orders and documents calls.
• Answers questions and educates customers about products/services.
• Enters customer orders and verifies demographic data in systems.

Skills

Inbound/outbound calls

Customer education

Documentation in records

Order entry

Data update/demographics

Team training support

Education

HS diploma or GED

Computer entry

Licensing requirements per location

Tools

Automated dialer system

Computerized record keeping system

Job description

externallincarecareers is seeking a front-line customer specialist in the United States, Washington. You will handle inbound and outbound calls, educate customers about products, and document interactions in our systems.

You will also assist with order entry and updating demographic details to ensure accurate records. The role emphasizes accuracy, clear communication with coworkers and patients, and participation in ongoing training opportunities.