Pharmacy Customer Care Specialist

Talentify; North Olmsted (OH); On-site; USD 36,000 - 48,000; Full time

Job summary

Talentify in Ohio is seeking a customer care representative to engage with customers, answer questions, resolve issues, and identify ongoing product/service needs while supporting compliance with physician directions.

You will document calls, enter orders, and verify demographics in the system, while assisting with staff training and ensuring protocol adherence. The role includes lifting up to 50 pounds as needed.

Qualifications

• Read and analyze patient orders.
• Comprehend pharmacy prescription terminology.
• Effectively communicate with coworkers and patients.
• Help with the training of employees.
• Calculate figures and amounts for frequency and doses dispensed.
• Apply common sense understanding to carry out oral and written instructions.

Responsibilities

• Communicates with customers via inbound and outbound calls.
• Assesses customer need for additional products/services.
• Assesses customer compliance with physician orders.
• Answers questions and provides education regarding products/services.
• Documents calls in computerized record keeping system.
• Enters customer orders in computerized system.
• Verifies and updates demographic information in records.

Skills

Read documents

Pharmacy terminology

Communication

Training others

Calculations

Follow instructions

Education

High School Diploma or GED

Computer entry required

Licensing requirements for location

Job description

Talentify in Ohio is seeking a customer care representative to engage with customers, answer questions, resolve issues, and identify ongoing product/service needs while supporting compliance with physician directions.

You will document calls, enter orders, and verify demographics in the system, while assisting with staff training and ensuring protocol adherence. The role includes lifting up to 50 pounds as needed.