Pharmacy Customer Care & Order Entry Specialist

externallincarecareers; Asheville (NC); On-site; USD 20,664,000 - 30,307,000; Full time

Job summary

externallincarecareers in Asheville, NC seeks a detail-oriented customer support representative to handle inbound/outbound calls, assess needs, and educate customers on products and services. The role requires accurate data entry and documentation in the computerized system.

You will read patient orders, interpret pharmacy terminology, and collaborate with coworkers to ensure accurate information and timely support. Training and benefits accompany a stable team environment.

Qualifications

• High School Diploma, GED, or 1–3 months related experience and/or training.
• Computer entry required.
• Must meet licensing requirements for specific location.

Responsibilities

• Communicates with customers via inbound and outbound calls and calls generated by an automated dialer system.
• Assess customer need for additional products/services and provide education.
• Document calls in computerized record keeping system and enter customer orders.
• Verify and update demographic information in computerized records.
• Read and analyze documents such as patient orders and pharmacy terminology.

Skills

Customer communication

Documentation

Data entry

Team training support

Pharmacy terminology

Education

High School Diploma / GED

One to three months related experience/training

Tools

Computerized record system

Job description

externallincarecareers in Asheville, NC seeks a detail-oriented customer support representative to handle inbound/outbound calls, assess needs, and educate customers on products and services. The role requires accurate data entry and documentation in the computerized system.

You will read patient orders, interpret pharmacy terminology, and collaborate with coworkers to ensure accurate information and timely support. Training and benefits accompany a stable team environment.