Pharmacy Support & Customer Care Specialist

externallincarecareers; Fayetteville (NC); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Comprehensive benefits

Paid time off

Tuition reimbursement

Employee discounts

Job summary

externallincarecareers in Fayetteville, NC is seeking a Customer Service Representative to handle inbound and outbound calls, assess needs, and educate customers about products and services.

You will document calls, enter orders, verify demographics, and collaborate with coworkers to support patient care. A High School Diploma or GED and data entry ability are required, with training and advancement opportunities available.

Qualifications

• High School Diploma or GED, or 1–3 months related experience/training.
• Computer entry required.
• Licensing requirements may apply depending on location.

Responsibilities

• Communicate with customers via inbound/outbound calls and automated dialer systems.
• Assess customer needs for products/services.
• Assess compliance with physician orders.
• Educate customers about products/services and document calls.
• Enter customer orders in computerized systems.
• Verify and update demographic information in records.

Skills

Customer communication

Documentation

Data entry

Phone calls

Education support

Education

High School Diploma / GED

Computer entry

Tools

Computerized systems

Job description

externallincarecareers in Fayetteville, NC is seeking a Customer Service Representative to handle inbound and outbound calls, assess needs, and educate customers about products and services.

You will document calls, enter orders, verify demographics, and collaborate with coworkers to support patient care. A High School Diploma or GED and data entry ability are required, with training and advancement opportunities available.