Pharmacy Care & Customer Support Specialist

externallincarecareers; Cary (NC); On-site; USD 40,000 - 52,000; Full time

Job summary

externallincarecareers is seeking a pharmacy support professional in Cary, NC to handle inbound/outbound calls and educate customers on products/services. The role involves data entry, order processing, and updating demographic records within a computerized system.

Candidates should have a high school diploma or GED or related training, be proficient with computer entry, and meet licensing requirements for the location. Training and benefits are offered.

Qualifications

• High School Diploma or GED or 1–3 months related experience and/or training
• Computer entry required
• Must meet any licensing requirements for specific location

Responsibilities

• Communicate with customers via inbound and outbound calls.
• Assess customer needs for products/services.
• Assess compliance with physician orders.
• Educate customers about products/services.
• Document calls in computerized record keeping system.
• Enter customer orders into computerized system.
• Verify and update demographic information in records.
• Read and analyze patient orders.
• Understand pharmacy prescription terminology.
• Communicate effectively with coworkers and patients.
• Assist in training employees.
• Calculate figures for frequency and doses dispensed.
• Follow oral and written instructions.

Skills

Customer communication

Pharmacy terminology understanding

Team communication

Training others

Numerical dose calculations

Instruction execution (oral/written)

Education

High School Diploma or GED

Tools

Computerized system

Job description

externallincarecareers is seeking a pharmacy support professional in Cary, NC to handle inbound/outbound calls and educate customers on products/services. The role involves data entry, order processing, and updating demographic records within a computerized system.

Candidates should have a high school diploma or GED or related training, be proficient with computer entry, and meet licensing requirements for the location. Training and benefits are offered.