Pharmacy Customer Care & Data Entry Specialist

externallincarecareers; Town of Texas (WI); On-site; USD 36,000 - 54,000; Full time

Job summary

externallincarecareers is seeking a customer-focused support role in Wisconsin. The position involves handling inbound and outbound calls, educating customers about products and services, and ensuring accurate data entry and record updates.

Responsibilities include reviewing patient orders, understanding pharmacy terminology, and collaborating with teammates to support quality care and compliance. Training and benefits are available as part of the team.

Qualifications

• High School Diploma or GED or 1–3 months related experience and/or training.
• Computer entry required.
• Licensing requirements may be necessary for specific location.

Responsibilities

• Communicates with customers via inbound and outbound calls.
• Assess customer need for additional products/services.
• Assess customer compliance with physician orders.
• Answers questions and educates customers on products/services.
• Documents calls in computerized record keeping system.
• Enters customer orders in computerized system.
• Verifies and updates demographic information in records.
• Read and analyze documents such as patient orders.
• Understand pharmacy prescription terminology.
• Communicate effectively with coworkers and patients.
• Assist with training of employees.
• Calculate figures related to frequency and doses dispensed.
• Follow oral and written instructions.

Skills

Customer service

Communication

Data entry

Education

High School Diploma

GED

1-3 months related experience/training

Tools

Computerized record system

Order entry system

Job description

externallincarecareers is seeking a customer-focused support role in Wisconsin. The position involves handling inbound and outbound calls, educating customers about products and services, and ensuring accurate data entry and record updates.

Responsibilities include reviewing patient orders, understanding pharmacy terminology, and collaborating with teammates to support quality care and compliance. Training and benefits are available as part of the team.