Pharmacy Customer Support & Data Entry Specialist

externallincarecareers; Oxford (AL); On-site; USD 28,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Retirement savings

Tuition reimbursement

Employee discounts

Job summary

externallincarecareers is seeking a customer service/pharmacy support role in Alabama to handle inbound and outbound calls, assess needs, and educate customers about products and services. You will document calls, enter orders, and keep records accurate while assisting with demographic updates.

The position also involves reading patient orders, understanding pharmacy terminology, and collaborating with teammates to train staff and ensure procedures are followed correctly.

Qualifications

• High School Diploma or GED; 1–3 months related experience or training.
• Computer entry required.
• Must meet licensing requirements for location.

Responsibilities

• Communicates with customers via inbound and outbound calls.
• Assess customer need for additional products/services.
• Assess customer compliance with physician orders.
• Answers questions and provides customer education regarding products/services.
• Documents calls in computerized record keeping system.
• Enters customer orders in computerized system.
• Verifies and updates demographic information in records.
• Read and analyze documents such as patient orders.
• Comprehend pharmacy prescription terminology.
• Effectively communicate with coworkers and patients.
• Help with the training of employees.
• Calculate figures and amounts in reference to frequency and doses dispensed.
• Apply oral and written instructions.

Skills

Customer communication

Documentation

Training others

Education

High School Diploma or GED or 1-3 months related experience/training

Tools

Computer entry

Job description

externallincarecareers is seeking a customer service/pharmacy support role in Alabama to handle inbound and outbound calls, assess needs, and educate customers about products and services. You will document calls, enter orders, and keep records accurate while assisting with demographic updates.

The position also involves reading patient orders, understanding pharmacy terminology, and collaborating with teammates to train staff and ensure procedures are followed correctly.