Pharmacy Care Customer Support Specialist

Talentify; Fort Lauderdale (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Training & Advancement

Paid Time Off

Job summary

Talentify in Fort Lauderdale, FL is seeking a customer service role to support pharmaceutical-related inquiries. You will communicate with customers by phone, assess needs for products/services, and educate on offerings while maintaining accurate records and processing orders.

Responsibilities include documenting calls, updating patient information, and ensuring compliance with physician orders. The role involves data entry and collaboration with team members in a fast-paced environment.

Qualifications

• Read and analyze patient orders
• Comprehend pharmacy terminology
• Effectively communicate with coworkers and patients
• Help with employee training
• Calculate figures for frequency and doses
• Apply instructions orally and in writing

Responsibilities

• Communicate with customers via inbound and outbound calls
• Assess need for additional products/services
• Assess compliance with physician orders
• Answer questions and educate customers about products/services
• Document calls in computerized record keeping system
• Enter customer orders in computerized system
• Verify and update demographic information in records

Skills

Document analysis

Pharmacy terminology

Communication

Employee training

Dose calculation

Instruction following

Education

HS Diploma/GED

Computer entry

Licensing requirements

Job description

Talentify in Fort Lauderdale, FL is seeking a customer service role to support pharmaceutical-related inquiries. You will communicate with customers by phone, assess needs for products/services, and educate on offerings while maintaining accurate records and processing orders.

Responsibilities include documenting calls, updating patient information, and ensuring compliance with physician orders. The role involves data entry and collaboration with team members in a fast-paced environment.