Pharmacy Automation Field Support Engineer

BD; United States; On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Fleet vehicle

Company laptop and phone

Comprehensive benefits package

Job summary

BD Parata is seeking a Field Support Engineer to provide on-site and regional service for pharmacy automation systems in the Atlanta area. This role requires travel, hands-on technical support, and collaboration with internal teams to resolve complex issues.

The ideal candidate has field service experience, strong customer service, and proficiency with Windows, networking, and electrical testing. A related associate degree is preferred, with a willingness to travel frequently.

Qualifications

• High School diploma plus 3-5 years field service experience.
• Strong customer service orientation.
• Proficiency with Windows operating systems and Microsoft Office.
• Knowledge of computer networking, router/switch configuration, and file management.
• Strong mechanical proficiency and ability to use hand tools for sophisticated equipment service.
• Experience with digital multi-meters and electrical testing equipment.
• SQL knowledge a plus.

Responsibilities

• Deliver outstanding customer service and technical problem resolution at client sites.
• Maintain equipment and proactively resolve potential issues to improve uptime.
• Train customers on operation and maintenance of pharmacy automation systems.
• Respond to service requests within SLA requirements.
• Collaborate with service teams to resolve sophisticated technical issues.
• Assist with new automation installations as needed.
• Document issues and resolutions in Salesforce Field Service Lightning.
• Provide product feedback to drive continuous improvement.
• Work independently with minimal direction.

Skills

Customer service

Windows OS

Networking

Mechanical proficiency

Electrical testing

SQL knowledge

Education

Associate's degree in Electronics/Mechanical/Robotics/BME

Tools

Salesforce Field Service Lightning

Microsoft Office

Job description

BD Parata is seeking a Field Support Engineer to provide on-site and regional service for pharmacy automation systems in the Atlanta area. This role requires travel, hands-on technical support, and collaboration with internal teams to resolve complex issues.

The ideal candidate has field service experience, strong customer service, and proficiency with Windows, networking, and electrical testing. A related associate degree is preferred, with a willingness to travel frequently.