Pharmacy Automation Field Engineer

BD; Milwaukee (WI); On-site; USD 70,000 - 90,000; Full time

Job summary

BD Parata is seeking a Field Support Engineer to provide in-depth technical and customer support for our pharmacy automation products in the Milwaukee, WI region. The role involves regional travel to pharmacies, on-site service, and collaboration with regional and national teams to resolve complex issues.

Applicants should have a high school diploma and strong troubleshooting skills for hardware and software, with experience using Salesforce Field Service Lightning for documentation and

Qualifications

• Excellent customer service and problem resolution at client sites.
• Ability to instruct customers on pharmacy automation products and maintenance.
• Strong collaboration with service teams to resolve complex technical issues.

Responsibilities

• Deliver exceptional customer service and problem resolution at client sites, while cultivating positive customer relations through professional handling of complaints and inquiries in a collaborative and supportive manner.
• Provide expert instruction to customers on BD Parata's pharmacy automation products, including operation procedures and daily maintenance requirements, while responding to service requests within established SLA timeframes.
• Collaborate effectively with regional and national service team members to identify and resolve complex technical issues, occasionally assisting the Product Implementation Team with new automation installations.
• Document detailed descriptions of issues and resolution actions in Salesforce Field Service Lightning, ensuring comprehensive record-keeping and knowledge sharing across the organization.
• Demonstrate flexibility with periodic travel requirements outside the local region (including overnight stays), and availability for weekend, holiday, and occasional overtime coverage as needed to support customer needs.

Skills

Customer service

Troubleshooting hardware

Software troubleshooting

Windows OS proficiency

Education

High School diploma

Tools

Salesforce Field Service Lightning

Job description

BD Parata is seeking a Field Support Engineer to provide in-depth technical and customer support for our pharmacy automation products in the Milwaukee, WI region. The role involves regional travel to pharmacies, on-site service, and collaboration with regional and national teams to resolve complex issues.

Applicants should have a high school diploma and strong troubleshooting skills for hardware and software, with experience using Salesforce Field Service Lightning for documentation and