Pharmacy Automation Field Service Engineer

BD; California (MO); On-site; USD 33,000 - 52,000; Full time

Benefits offered by this job

Fleet vehicle

Company laptop and phone

Comprehensive benefits package

Complete tool kit

Job summary

BD Parata is seeking a Field Support Engineer to provide in-depth technical and customer support for pharmacy automation products in the Los Angeles area.

You will travel regionally to service pharmacies in various environments, delivering exceptional customer service and resolving issues to maximize uptime. The role requires equipment maintenance, training customers, and collaborating with cross-functional teams to install and support systems.

Qualifications

• Associate's degree in Electronics, Mechanical, Robotics or Biomedical Engineering Technology preferred.
• 3–5 years field service experience or equivalent combination of education and experience.
• Strong customer-service orientation and ability to work with minimal supervision.

Responsibilities

• Deliver exceptional customer service and technical problem resolution at client sites.
• Maintain equipment and proactively resolve potential issues to maximize uptime.
• Train customers on operation and maintenance of pharmacy automation systems.
• Respond to service requests within SLA requirements.
• Collaborate with service teams to resolve complex technical issues.
• Assist with new automation installations as needed.
• Document issues and resolutions in Salesforce Field Service Lightning.
• Provide product feedback to drive continuous improvement.
• Work independently with minimal supervision.

Skills

Customer service

Windows OS

Networking basics

Mechanical aptitude

Electrical testing tools

SQL (nice to have)

Education

Associate's degree in Electronics/Mechanical/Robotics/Biomedical Eng Tech

Tools

Salesforce Field Service Lightning

Job description

BD Parata is seeking a Field Support Engineer to provide in-depth technical and customer support for pharmacy automation products in the Los Angeles area.

You will travel regionally to service pharmacies in various environments, delivering exceptional customer service and resolving issues to maximize uptime. The role requires equipment maintenance, training customers, and collaborating with cross-functional teams to install and support systems.