Field Support Engineer – Pharmacy Automation

BD; Atlanta (GA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Fleet vehicle

Corporate credit card

Company laptop and phone

Complete tool kit

Comprehensive benefits package

Job summary

BD Parata is seeking a Field Support Engineer in the Atlanta, GA area to provide in-depth technical and customer support for our pharmacy automation products. This role involves regional travel to pharmacies and hands-on service at client sites.

You will resolve complex issues, train customers, and document actions in Salesforce while maintaining uptime and supporting installations as needed. Strong mechanical/electrical skills and field service experience are essential.

Qualifications

• High School diploma with 3–5 years field service experience.
• Strong customer service orientation.
• Proficient with Windows operating systems and Microsoft Office.
• Knowledge of computer networking, router/switch configuration, and file management.
• Strong mechanical proficiency and ability to use hand tools for sophisticated equipment service.
• Experience with digital multi-meters and electrical testing equipment.
• SQL knowledge is a plus.
• Associate degree preferred in Electronics/Mechanical/Robotics/Biomedical Eng Tech.

Responsibilities

• Deliver outstanding customer service and resolution of technical issues at client sites.
• Maintain equipment and proactively resolve potential issues to improve uptime.
• Train customers on operation and maintenance of pharmacy automation systems.
• Respond to service requests within SLA requirements.
• Collaborate with service teams to resolve sophisticated technical issues.
• Assist with new automation installations as needed.
• Document issues and resolutions in Salesforce Field Service Lightning.
• Provide product feedback to drive continuous improvement.
• Work independently with minimal direction.

Skills

Customer service

Windows OS

Microsoft Office

Networking

Mechanical proficiency

Electrical testing

SQL

Field service experience

Education

Associate degree preferred

Tools

Salesforce Field Service Lightning

Microsoft Office

Job description

BD Parata is seeking a Field Support Engineer in the Atlanta, GA area to provide in-depth technical and customer support for our pharmacy automation products. This role involves regional travel to pharmacies and hands-on service at client sites.

You will resolve complex issues, train customers, and document actions in Salesforce while maintaining uptime and supporting installations as needed. Strong mechanical/electrical skills and field service experience are essential.