Pharmacy Automation Field Service Engineer

BD; Lakewood (CO); On-site; USD 34,000 - 55,000; Full time

Benefits offered by this job

Fleet vehicle

Corporate credit card for expenses

Company laptop and phone

Complete tool kit

Comprehensive benefits package

Job summary

BD Parata is seeking a Field Support Engineer to provide in-depth technical and customer support for pharmacy automation systems in the Colorado Springs area. The role involves regional travel to serve pharmacies across various environments, delivering expert service and ensuring maximum equipment uptime.

The ideal candidate has an associate degree in a technical discipline and 3–5 years of field service experience, strong customer focus, and proficiency with Windows, networking, and testing

Qualifications

• Associate's degree in Electronics, Mechanical, Robotics, or Biomedical Engineering Technology preferred, plus 3-5 years field service experience (or equivalent combination of education and relevant experience)
• Strong customer service orientation
• Proficiency with Windows operating systems and Microsoft Office
• Knowledge of computer networking, router/switch configuration, and file management
• Strong mechanical aptitude and ability to use hand tools for complex equipment service
• Experience with digital multi-meters and electrical testing equipment
• SQL knowledge a plus

Responsibilities

• Deliver exceptional customer service and technical problem resolution at client sites
• Maintain equipment and proactively resolve potential issues to maximize uptime
• Train customers on operation and maintenance of pharmacy automation systems
• Respond to service requests within SLA requirements
• Collaborate with service teams to resolve complex technical issues
• Assist with new automation installations as needed
• Document issues and resolutions in Salesforce Field Service Lightning
• Provide product feedback to drive continuous improvement
• Work independently with minimal supervision

Skills

Customer service

Field service

Windows proficiency

Networking knowledge

Mechanical aptitude

Electrical testing equipment

Education

Associate degree in Electronics/Mechanical/Robotics/BME tech

Tools

Salesforce Field Service Lightning

Job description

BD Parata is seeking a Field Support Engineer to provide in-depth technical and customer support for pharmacy automation systems in the Colorado Springs area. The role involves regional travel to serve pharmacies across various environments, delivering expert service and ensuring maximum equipment uptime.

The ideal candidate has an associate degree in a technical discipline and 3–5 years of field service experience, strong customer focus, and proficiency with Windows, networking, and testing