Pharmacy Automation Field Engineer

BD Mexico; Lakewood (CO); On-site; USD 34,000 - 56,000; Full time

Benefits offered by this job

Fleet vehicle

Company laptop and phone

Complete tool kit

Comprehensive benefits package

Job summary

BD Parata seeks a Field Support Engineer to provide in-depth technical and customer support for its pharmacy automation products in the Colorado Springs area. The role requires regional travel to pharmacies and installation, maintenance, and service tasks across multiple environments.

Applicants should have an associate degree in a relevant field and 3–5 years of field service experience, strong customer service skills, and familiarity with Windows, networking, and electrical testing.

Qualifications

• Associate's degree in Electronics, Mechanical, Robotics, or Biomedical Engineering Technology preferred, plus 3-5 years field service experience (or equivalent combination of education and relevant experience)
• Strong customer service orientation
• Proficiency with Windows operating systems and Microsoft Office
• Knowledge of computer networking, router/switch configuration, and file management
• Strong mechanical aptitude and ability to use hand tools for complex equipment service
• Experience with digital multi-meters and electrical testing equipment
• SQL knowledge a plus

Responsibilities

• Deliver exceptional customer service and technical problem resolution at client sites
• Maintain equipment and proactively resolve potential issues to maximize uptime
• Train customers on operation and maintenance of pharmacy automation systems
• Respond to service requests within SLA requirements
• Collaborate with service teams to resolve complex technical issues
• Assist with new automation installations as needed
• Document issues and resolutions in Salesforce Field Service Lightning
• Provide product feedback to drive continuous improvement
• Work independently with minimal supervision

Skills

Customer service

Windows OS

Microsoft Office

Networking

Mechanical aptitude

Electrical testing

SQL knowledge

Education

Associate's degree in Electronics/Mechanical/Robotics/BME

Tools

Digital multimeter

Electrical testing equipment

Tool kit

Job description

BD Parata seeks a Field Support Engineer to provide in-depth technical and customer support for its pharmacy automation products in the Colorado Springs area. The role requires regional travel to pharmacies and installation, maintenance, and service tasks across multiple environments.

Applicants should have an associate degree in a relevant field and 3–5 years of field service experience, strong customer service skills, and familiarity with Windows, networking, and electrical testing.