Pharmacy Automation Field Service Engineer (Travel)

Becton Dickinson NA; Lakewood (CO); On-site; USD 36,000 - 56,000; Full time

Benefits offered by this job

Fleet vehicle

Corporate credit card

Company laptop and phone

Complete tool kit

Comprehensive benefits package

Job summary

BD Parata in the Colorado Springs area seeks a Field Support Engineer to provide in-depth technical and customer support for pharmacy automation systems, traveling regionally to pharmacies in multiple environments.

You will train customers, maintain equipment, and resolve issues while documenting cases in Salesforce. Collaboration with service teams is essential, with a strong focus on safety and uptime.

Qualifications

• Associate's degree in Electronics, Mechanical, Robotics, or Biomedical Engineering Technology preferred, plus 3-5 years field service experience
• Strong customer service orientation
• Proficiency with Windows operating systems and Microsoft Office
• Knowledge of computer networking, router/switch configuration, and file management
• Strong mechanical aptitude and ability to use hand tools for complex equipment service
• Experience with digital multi-meters and electrical testing equipment
• SQL knowledge a plus

Responsibilities

• Deliver exceptional customer service and technical problem resolution at client sites
• Maintain equipment and proactively resolve potential issues to maximize uptime
• Train customers on operation and maintenance of pharmacy automation systems
• Respond to service requests within SLA requirements
• Collaborate with service teams to resolve complex technical issues
• Assist with new automation installations as needed
• Document issues and resolutions in Salesforce Field Service Lightning
• Provide product feedback to drive continuous improvement
• Work independently with minimal supervision

Skills

Customer service

Windows proficiency

Networking

Electrical testing

Field service

Education

Associate's degree in Electronics/Mechanical/Robotics/BME tech

Tools

Salesforce Field Service Lightning

Microsoft Office

Job description

BD Parata in the Colorado Springs area seeks a Field Support Engineer to provide in-depth technical and customer support for pharmacy automation systems, traveling regionally to pharmacies in multiple environments.

You will train customers, maintain equipment, and resolve issues while documenting cases in Salesforce. Collaboration with service teams is essential, with a strong focus on safety and uptime.