Pharmacy Automation Field Technician | Onsite Support Pro

BD; Durham (NC); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Fleet vehicle

Corporate credit card

Company laptop and phone

Complete tool kit

Comprehensive benefits package

Job summary

BD in Durham, NC is seeking a Field Support Engineer to provide in-depth technical and customer support for BD Parata pharmacy automation products. You will travel regionally to service pharmacies and installations, delivering exceptional service at client sites and maintaining equipment.

Ideal candidates have 3–5 years field service experience, strong customer service, and proficiency with Windows/Microsoft Office.

Qualifications

• High School diploma plus 3-5 years field service experience.
• Strong customer service orientation.
• Proficiency with Windows operating systems and Microsoft Office.
• Knowledge of computer networking, router/switch configuration, and file management.
• Strong mechanical proficiency and ability to use hand tools for sophisticated equipment service.
• Experience with digital multi-meters and electrical testing equipment.
• SQL knowledge a plus.
• Associate's degree in Electronics, Mechanical, Robotics, or Biomedical Engineering Technology preferred.

Responsibilities

• Deliver outstanding customer service and technical problem resolution at client sites.
• Maintain equipment and proactively resolve potential issues to improve uptime.
• Train customers on operation and maintenance of pharmacy automation systems.
• Respond to service requests within SLA requirements.
• Collaborate with service teams to resolve sophisticated technical issues.
• Assist with new automation installations as needed.
• Document issues and resolutions in Salesforce Field Service Lightning.
• Provide product feedback to drive continuous improvement.
• Work independently with minimal direction.

Skills

Customer service

Windows OS

Microsoft Office

Networking

Mechanical aptitude

Electrical testing

SQL basics

Education

Associate's degree in Electronics, Mechanical, Robotics, or Biomedical Engineering Technology

Tools

Salesforce Field Service Lightning

Diagnostics tools

Job description

BD in Durham, NC is seeking a Field Support Engineer to provide in-depth technical and customer support for BD Parata pharmacy automation products. You will travel regionally to service pharmacies and installations, delivering exceptional service at client sites and maintaining equipment.

Ideal candidates have 3–5 years field service experience, strong customer service, and proficiency with Windows/Microsoft Office.