Pharmacy Automation Field Engineer

BD; San Francisco (CA); On-site; USD 67,502,000 - 105,800,000; Full time

Job summary

BD Parata is seeking a Field Support Engineer in the Los Angeles area to provide in-depth technical and customer support for our pharmacy automation products. You will travel regionally to service pharmacies in multiple environments and install equipment where needed.

You will train customers, resolve issues on site, and document actions in Salesforce Field Service Lightning, maintaining uptime and addressing SLAs while collaborating with broader service teams.

Qualifications

• Associate's degree in Electronics, Mechanical, Robotics, or Biomedical Engineering Technology preferred.
• 3–5 years field service experience or equivalent combination of education and relevant experience.
• Strong customer service orientation and ability to work with diverse clients.
• Proficiency with Windows operating systems and Microsoft Office.
• Knowledge of computer networking, router/switch configuration, and file management.
• Strong mechanical aptitude and ability to use hand tools for complex equipment service.
• Experience with digital multi-meters and electrical testing equipment.
• SQL knowledge a plus.

Responsibilities

• Deliver exceptional customer service and technical problem resolution at client sites.
• Maintain equipment and proactively resolve potential issues to maximize uptime.
• Train customers on operation and maintenance of pharmacy automation systems.
• Respond to service requests within SLA requirements.
• Collaborate with service teams to resolve complex technical issues.
• Assist with new automation installations as needed.
• Document issues and resolutions in Salesforce Field Service Lightning.
• Provide product feedback to drive continuous improvement.
• Work independently with minimal supervision.

Skills

Customer service orientation

Independent work

Mechanical aptitude

Hand tools

Travel readiness

Education

Associate's degree in Electronics, Mechanical, Robotics, or Biomedical Engineering Technology

Tools

Windows operating systems

Microsoft Office

Networking basics

Router/switch configuration

File management

Digital multimeters

Electrical testing equipment

SQL

Salesforce Field Service Lightning

Job description

BD Parata is seeking a Field Support Engineer in the Los Angeles area to provide in-depth technical and customer support for our pharmacy automation products. You will travel regionally to service pharmacies in multiple environments and install equipment where needed.

You will train customers, resolve issues on site, and document actions in Salesforce Field Service Lightning, maintaining uptime and addressing SLAs while collaborating with broader service teams.