Field Service Engineer — Pharmacy Automation

BD; Oregon; On-site; USD 68,770,000 - 110,032,000; Full time

Benefits offered by this job

Fleet vehicle

Corporate credit card for expenses

Company laptop and phone

Complete tool kit

Comprehensive benefits package

Job summary

BD Parata is seeking a Field Support Engineer in the Los Angeles area to deliver on-site and remote technical support for our pharmacy automation systems. You will travel regionally, troubleshoot complex issues, perform preventive maintenance, and train customers on operation and maintenance.

This role requires strong problem-solving, customer service, and the ability to work independently within a fast-paced healthcare environment.

Qualifications

• Associate's degree in Electronics, Mechanical, Robotics, or Biomedical Engineering Technology preferred, plus 3-5 years field service experience (or equivalent combination of education and relevant experience)
• Strong customer service orientation
• Proficiency with Windows operating systems and Microsoft Office
• Knowledge of computer networking, router/switch configuration, and file management
• Strong mechanical aptitude and ability to use hand tools for complex equipment service
• Experience with digital multi-meters and electrical testing equipment
• SQL knowledge a plus

Responsibilities

• Deliver exceptional customer service and technical problem resolution at client sites
• Maintain equipment and proactively resolve potential issues to maximize uptime
• Train customers on operation and maintenance of pharmacy automation systems
• Respond to service requests within SLA requirements
• Collaborate with service teams to resolve complex technical issues
• Assist with new automation installations as needed
• Document issues and resolutions in Salesforce Field Service Lightning
• Provide product feedback to drive continuous improvement
• Work independently with minimal supervision

Skills

Customer service

Windows/Office

Networking basics

Electrical testing

SQL knowledge

Education

Associate's degree in Electronics/Mechanical/Robotics/BME

Tools

Salesforce Field Service Lightning

Job description

BD Parata is seeking a Field Support Engineer in the Los Angeles area to deliver on-site and remote technical support for our pharmacy automation systems. You will travel regionally, troubleshoot complex issues, perform preventive maintenance, and train customers on operation and maintenance.

This role requires strong problem-solving, customer service, and the ability to work independently within a fast-paced healthcare environment.