Pharma CX Strategy Manager - Customer Analytics Leader

PwC; Charlotte (NC); On-site; USD 99,000 - 232,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Holiday pay

Vacation

Personal and family sick leave

Job summary

PwC in Charlotte, NC is seeking a Front Office Strategy Consulting Manager focused on Pharma Life Sciences Customer Analytics to elevate client experiences and growth. You will lead engagements, mentor staff, and manage accounts while shaping strategic CX initiatives.

The role emphasizes customer journey design, data-driven insights, and cross-functional leadership within PwC's Strategy practice, with opportunities to influence delivery and quality across projects.

Qualifications

• Bachelor's degree required.
• Minimum 5 years of relevant consulting or industry experience.

Responsibilities

• Lead customer-centric consulting initiatives to enhance client experiences and drive growth.
• Analyze touchpoints and design personalized customer journey maps to boost satisfaction and loyalty.
• Develop and implement data-driven customer engagement strategies.
• Manage client accounts, project planning, budgeting, and execution.
• Coach team members to maximize strengths and deliver high-quality outcomes.
• Utilize customer data management techniques to optimize service design.
• Conduct journey analyses to identify opportunities for improvement.
• Collaborate with leadership to maintain quality and timelines.
• Address conflicts and engage stakeholders to resolve issues.
• Uphold PwC’s professional standards and independence requirements.

Skills

Customer Experience Strategy

CX Design

Team Leadership

Stakeholder Management

Data-driven decision making

Education

Bachelor's degree

Job description

PwC in Charlotte, NC is seeking a Front Office Strategy Consulting Manager focused on Pharma Life Sciences Customer Analytics to elevate client experiences and growth. You will lead engagements, mentor staff, and manage accounts while shaping strategic CX initiatives.

The role emphasizes customer journey design, data-driven insights, and cross-functional leadership within PwC's Strategy practice, with opportunities to influence delivery and quality across projects.