Life Sciences CX Strategy Lead

PwC; Atlanta (GA); On-site; USD 99,000 - 232,000; Full time

Benefits offered by this job

Medical insurance

Dental & Vision

401k

Paid holidays

Vacation & personal leave

Sick leave

Job summary

PwC in Atlanta is seeking an accomplished Front Office Strategy Consultant Manager to lead CX-focused engagements for pharma and life sciences client journeys. You will map customer experiences, guide data-driven engagement programs, and steward client accounts with a focus on delivery and quality.

The role emphasizes developing customer-centric solutions, mentoring junior staff, and maintaining high standards as you grow within Strategy practice.

Qualifications

• Bachelor's degree required.
• At least 5 years of experience in strategy, CX, or related fields.
• Proficiency in CX strategy, design, and data-driven insights.

Responsibilities

• Lead customer-centric consulting initiatives to boost client experiences and growth.
• Analyze touchpoints and design personalized journey maps.
• Develop and implement data-driven engagement strategies.
• Manage client accounts, planning, budgeting, and delivery.
• Coach team members to leverage strengths and ensure quality.
• Utilize customer data management to optimize service design.
• Conduct journey analysis to identify improvement opportunities.
• Collaborate with leadership to maintain quality and timelines.

Skills

CX Strategy

Customer Journey Analysis

CDM (Customer Data Management)

Customer Segmentation

Team Leadership

Mentoring

Education

Bachelor's degree

Job description

PwC in Atlanta is seeking an accomplished Front Office Strategy Consultant Manager to lead CX-focused engagements for pharma and life sciences client journeys. You will map customer experiences, guide data-driven engagement programs, and steward client accounts with a focus on delivery and quality.

The role emphasizes developing customer-centric solutions, mentoring junior staff, and maintaining high standards as you grow within Strategy practice.