CX Strategy Manager – Pharma & Life Sciences Analytics

PwC; Chicago (IL); On-site; USD 99,000 - 232,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k

Holiday pay

Vacation

Personal and family sick leave

Job summary

PwC in Chicago seeks a Front Office Strategy Consulting Manager specializing in Pharma Life Sciences Customer Analytics. You will lead teams, manage client accounts, and guide CX strategy and design to improve customer experiences and drive growth.

The role emphasizes data-driven customer engagement and mentoring junior staff, with accountability for project success and compliance with firm standards.

Qualifications

• At least a Bachelor's degree.
• At least 5 years of experience.
• Preference for studies in Computer Engineering, Information CyberSecurity, Computer and Information Science, Information Technology, MIS, Computer Applications.

Responsibilities

• Leading customer-centric consulting initiatives to enhance client experiences and drive business growth.
• Analyzing customer touchpoints and designing personalized journey maps to improve satisfaction and loyalty.
• Developing and implementing customer engagement strategies using data-driven insights.
• Managing client accounts and overseeing project planning, budgeting, and execution.
• Coaching team members to leverage their strengths and deliver quality outcomes.
• Utilizing customer data management techniques to optimize service design and delivery.
• Conducting customer journey analysis to identify opportunities for improvement.
• Collaborating with leadership to maintain consistent quality and timelines across projects.
• Addressing conflicts and engaging in critical conversations with stakeholders to resolve issues.

Skills

CX Strategy & Design

CDM Insights

Customer Journey Analysis

Customer Segmentation

Mentoring

Business Process Improvement

Trend Analysis

Education

Bachelor's degree

Job description

PwC in Chicago seeks a Front Office Strategy Consulting Manager specializing in Pharma Life Sciences Customer Analytics. You will lead teams, manage client accounts, and guide CX strategy and design to improve customer experiences and drive growth.

The role emphasizes data-driven customer engagement and mentoring junior staff, with accountability for project success and compliance with firm standards.