Senior Associate, Pharma Life Sciences CX Strategy

Chris Baily; New York (NY); On-site; USD 77,000 - 202,000; Full time

Job summary

PwC is seeking a Senior Associate in Front Office Strategy Consulting - Pharma Life Sciences Customer Analytics to help design and deliver customer-centric solutions. You will build customer journey maps, analyze data, and guide teams to improve customer experiences across client engagements.

The role focuses on using analytics to drive growth, enhance satisfaction, and create personalized experiences. Travel up to 60% is required, with the posting noting a strong emphasis on client

Qualifications

• Bachelor's degree required.
• At least 3 years of experience.
• Experience in customer analytics or strategy is a plus.

Responsibilities

• Analyze client needs to develop customer-centric solutions.
• Design customer journey maps to improve experiences.
• Inform insights with customer data management techniques.
• Conduct customer journey analyses to identify improvement opportunities.
• Implement customer segmentation strategies to tailor experiences.
• Manage customer satisfaction surveys to drive design improvements.
• Develop customer value propositions aligned with business goals.
• Collaborate with teams to optimize processes and service management.
• Lead with trend analysis to anticipate customer needs.
• Guide teams in executing customer experience strategies to meet KPIs.

Skills

Analytical thinking

Business process improvement

Customer data management

Customer engagement strategies

Education

Bachelor's degree

Job description

PwC is seeking a Senior Associate in Front Office Strategy Consulting - Pharma Life Sciences Customer Analytics to help design and deliver customer-centric solutions. You will build customer journey maps, analyze data, and guide teams to improve customer experiences across client engagements.

The role focuses on using analytics to drive growth, enhance satisfaction, and create personalized experiences. Travel up to 60% is required, with the posting noting a strong emphasis on client