CX Strategy Manager — Pharma & Life Sciences Analytics

PwC; Seattle (WA); On-site; USD 99,000 - 232,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401k

Holiday pay

Vacation & Sick Leave

Job summary

PwC is seeking a Front Office Strategy Consulting Manager in the Pharma Life Sciences space to lead customer experience initiatives and guide teams in crafting personalized journeys that boost satisfaction and advocacy. You will manage client accounts, mentor junior staff, and drive strategic planning across projects with integrity and a focus on innovative solutions.

Responsibilities include leading engagements, analyzing CX touchpoints, and leveraging data-driven insights to shape engagement

Qualifications

• Bachelor's degree required.
• At least 5 years of experience required.
• Demonstrated proficiency in CX strategy and design and customer journey analytics.

Responsibilities

• Lead customer-centric consulting initiatives to enhance client experiences and drive growth.
• Analyze customer touchpoints and design personalized journey maps.
• Develop and implement customer engagement strategies using data-driven insights.
• Manage client accounts and oversee project planning, budgeting, and execution.
• Coach team members to leverage strengths and deliver quality outcomes.

Skills

CX Strategy

Customer Journey Analysis

Mentoring

Team Leadership

Education

Bachelor's degree

Job description

PwC is seeking a Front Office Strategy Consulting Manager in the Pharma Life Sciences space to lead customer experience initiatives and guide teams in crafting personalized journeys that boost satisfaction and advocacy. You will manage client accounts, mentor junior staff, and drive strategic planning across projects with integrity and a focus on innovative solutions.

Responsibilities include leading engagements, analyzing CX touchpoints, and leveraging data-driven insights to shape engagement