Senior Associate, Pharma CX Strategy

PwC; Charlotte (NC); On-site; USD 77,000 - 202,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

Holiday pay

Vacation

Personal and family sick leave

Job summary

PwC in Charlotte seeks a Senior Associate in Front Office Strategy Consulting - Pharma Life Sciences Customer Analytics to enhance customer experiences and drive growth. You will analyze client needs, craft customer-centric solutions, and guide teams to deliver high-quality results.

You will design and implement customer journey maps, leverage data to inform insights, and collaborate across functions to improve engagement and satisfaction.

Qualifications

• Bachelor's degree required.
• At least 3 years of experience in strategy consulting or related field.
• Experience with customer analytics and journey mapping is a plus.

Responsibilities

• Analyzing client needs to develop customer-centric solutions that enhance customer experience and drive business growth
• Designing customer journey maps to create seamless and personalized experiences that boost customer satisfaction and loyalty
• Utilizing customer data management techniques to inform insights and recommendations for strategic initiatives
• Conducting customer journey analysis to identify touchpoints and opportunities for improvement
• Implementing customer segmentation strategies to tailor experiences and increase engagement
• Managing customer satisfaction surveys to gather feedback and inform service design improvements
• Developing customer value propositions that align with business objectives and enhance client relationships
• Collaborating with teams to optimize business processes and improve customer service management
• Leveraging trend analysis to anticipate customer needs and adapt strategies accordingly
• Guiding teams in the execution of customer experience strategies to achieve key performance indicators (KPIs)

Skills

Analytical thinking

Business process improvement

Customer data management

Customer engagement strategies

Customer journey design

Change management

Education

Bachelor's degree

Job description

PwC in Charlotte seeks a Senior Associate in Front Office Strategy Consulting - Pharma Life Sciences Customer Analytics to enhance customer experiences and drive growth. You will analyze client needs, craft customer-centric solutions, and guide teams to deliver high-quality results.

You will design and implement customer journey maps, leverage data to inform insights, and collaborate across functions to improve engagement and satisfaction.