CX Strategy & Analytics Manager - Pharma Life Sciences

PwC; New York (NY); On-site; USD 99,000 - 232,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k plan

Paid holidays

Vacation days

Sick leave

Family leave

Job summary

PwC in New York, NY seeks a Front Office Strategy Consulting Manager specializing in Pharma Life Sciences Customer Analytics to lead client engagements. You will direct customer journey work, design data-driven engagement strategies, and mentor junior staff while managing accounts and project delivery.

The role emphasizes integrity, innovation, and leadership across teams. The role offers a competitive salary, annual bonus eligibility, and a comprehensive benefits package as part of PwC's

Qualifications

• Bachelor's degree required.
• At least 5 years of experience in management consulting or related field.
• Preference for CX strategy and design expertise in pharma/life sciences.
• Experience with customer data management and journey analysis.
• Ability to mentor and lead teams and manage client accounts.
• Strong communication and ethics aligned with PwC standards.

Responsibilities

• Leading customer-centric consulting initiatives to enhance client experiences and drive business growth.
• Analyzing customer touchpoints and designing personalized journey maps to improve satisfaction and loyalty.
• Developing and implementing customer engagement strategies using data-driven insights.
• Managing client accounts and overseeing project planning, budgeting, and execution.
• Coaching team members to leverage their strengths and deliver quality outcomes.
• Utilizing customer data management techniques to optimize service design and delivery.
• Conducting customer journey analysis to identify opportunities for improvement.
• Collaborating with leadership to maintain consistent quality and timelines across projects.
• Addressing conflicts and engaging in critical conversations with stakeholders to resolve issues.
• Upholding professional standards and reinforcing the firm's code of conduct and independence requirements.

Skills

CX Strategy

Customer Data Management

Customer Journey Analysis

Customer Segmentation

Mentoring & Leadership

Client Account Management

Education

Bachelor's degree

5+ years of experience

Job description

PwC in New York, NY seeks a Front Office Strategy Consulting Manager specializing in Pharma Life Sciences Customer Analytics to lead client engagements. You will direct customer journey work, design data-driven engagement strategies, and mentor junior staff while managing accounts and project delivery.

The role emphasizes integrity, innovation, and leadership across teams. The role offers a competitive salary, annual bonus eligibility, and a comprehensive benefits package as part of PwC's