Life Sciences Customer Experience Strategy Manager

PricewaterhouseCoopers; New York (NY); On-site; USD 99,000 - 232,000; Full time

Job summary

PwC in New York is seeking a Front Office Strategy Consulting Manager to lead customer analytics initiatives for Pharma Life Sciences. You will analyze customer touchpoints, design journey maps, and guide clients toward seamless, personalized experiences that drive satisfaction, loyalty, and advocacy while managing projects and client relationships.

As a Manager, mentor junior staff, coordinate cross-functional teams, and ensure high-quality delivery on time and budget, applying data-driven

Qualifications

• Bachelor's degree required.
• At least 5 years of experience in consulting or customer analytics.

Responsibilities

• Lead customer-centric consulting initiatives to enhance client experiences and drive growth.
• Analyze customer touchpoints and design personalized journey maps.
• Develop and implement customer engagement strategies using data-driven insights.
• Manage client accounts and oversee project planning, budgeting, and execution.
• Coach team members to leverage strengths and deliver quality outcomes.
• Utilize customer data management techniques to optimize service design and delivery.
• Conduct customer journey analysis to identify opportunities for improvement.
• Collaborate with leadership to maintain quality and timelines across projects.

Skills

Customer Experience Strategy

Customer Data Management

Journey Analysis

Customer Segmentation

Mentoring / Coaching

Education

Bachelor's degree

Job description

PwC in New York is seeking a Front Office Strategy Consulting Manager to lead customer analytics initiatives for Pharma Life Sciences. You will analyze customer touchpoints, design journey maps, and guide clients toward seamless, personalized experiences that drive satisfaction, loyalty, and advocacy while managing projects and client relationships.

As a Manager, mentor junior staff, coordinate cross-functional teams, and ensure high-quality delivery on time and budget, applying data-driven