Senior Associate, Customer Analytics & Experience Strategy

PwC; Atlanta (GA); On-site; USD 77,000 - 202,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k

Paid time off

Job summary

PwC is seeking a Senior Associate in Front Office Strategy Consulting - Pharma Life Sciences Customer Analytics. You will analyze client needs, develop customer-centric solutions, and guide teams to improve customer experience while driving growth.

This role emphasizes building client connections, managing ambiguity, and delivering high-quality solutions with a focus on analytics and customer engagement. A Bachelor's degree and 3+ years of experience are expected.

Qualifications

• Bachelor's degree required.
• At least 3 years of experience required.

Responsibilities

• Analyzing client needs to develop customer-centric solutions that enhance customer experience and drive business growth
• Designing customer journey maps to create seamless and personalized experiences that boost customer satisfaction and loyalty
• Utilizing customer data management techniques to inform insights and recommendations for strategic initiatives
• Conducting customer journey analysis to identify touchpoints and opportunities for improvement
• Implementing customer segmentation strategies to tailor experiences and increase engagement
• Managing customer satisfaction surveys to gather feedback and inform service design improvements
• Developing customer value propositions that align with business objectives and enhance client relationships
• Collaborating with teams to optimize business processes and improve customer service management
• Leveraging trend analysis to anticipate customer needs and adapt strategies accordingly
• Guiding teams in the execution of customer experience strategies to achieve key performance indicators (KPIs)

Skills

Analytical thinking

Customer experience design

Customer journey analysis

Customer segmentation

Business process improvement

Education

Bachelor's degree

Job description

PwC is seeking a Senior Associate in Front Office Strategy Consulting - Pharma Life Sciences Customer Analytics. You will analyze client needs, develop customer-centric solutions, and guide teams to improve customer experience while driving growth.

This role emphasizes building client connections, managing ambiguity, and delivering high-quality solutions with a focus on analytics and customer engagement. A Bachelor's degree and 3+ years of experience are expected.