Pharma Customer Care Specialist

externallincarecareers; Newnan (GA); On-site; USD 19,000 - 28,000; Full time

Job summary

externallincarecareers seeks a customer support professional to handle inbound/outbound calls, educate customers on products/services, and document interactions in the record system. You will verify physician orders and update patient demographics while assisting with training and ensuring accurate dosing calculations.

Ideal candidates have a high school diploma or GED, with 1–3 months related experience; computer entry is required and licensing must meet location requirements.

Qualifications

• High School Diploma or GED, or 1–3 months related experience or training.
• Computer entry required.
• Must meet licensing requirements for the location.

Responsibilities

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system.
• Assesses customer need for additional products/services.
• Assesses customer compliance with physician orders.
• Answers questions and provides education regarding products/services.
• Documents calls in computerized record keeping system.
• Enters customer orders in computerized system.
• Verifies and updates demographic information in computerized records.
• Read and analyze documents such as patient orders.
• Comprehend pharmacy prescription terminology.
• Effectively communicate with coworkers and patients alike.
• Help with the training of employees.
• Calculate figures and amounts for frequency and doses dispensed.
• Carry out oral and written instructions.

Skills

Customer communication

Documentation

Data entry

Training others

Pharmacy terminology

Education

High School Diploma / GED

1–3 months related experience

Tools

Computerized record keeping system

Automated dialer system

Job description

externallincarecareers seeks a customer support professional to handle inbound/outbound calls, educate customers on products/services, and document interactions in the record system. You will verify physician orders and update patient demographics while assisting with training and ensuring accurate dosing calculations.

Ideal candidates have a high school diploma or GED, with 1–3 months related experience; computer entry is required and licensing must meet location requirements.