Pet Wellness Coordinator & Client Concierge

Banfield Pet Hospital; Miami (FL); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401(k) and Roth Plan

Student Debt Relief for DVMs

Paid Time Off

Job summary

Banfield Pet Hospital is seeking a Client Service Coordinator to manage the flow of clients and pets, and to maximize the veterinary team's productivity. You will promote hospital services, educate owners on wellness plans, and ensure smooth patient visits with a welcoming, professional approach.

The role emphasizes strong communication, multi-tasking, and top-tier client service to encourage visits, referrals, and loyalty while handling documentation, payments, and scheduling accurately.

Qualifications

• Ability to multi-task across tasks with accuracy under distraction.
• Fluent English communication with proper grammar and vocabulary.
• Strong written and verbal communication skills.
• Organizational approach to assignments; turning chaos into order.
• Strong problem solving and practical solution translation.
• Excellent client service and attention to detail.

Responsibilities

• Drive client/pet flow through the hospital to maximize productivity.
• Promote services and educate clients on wellness plans and care needs.
• Assist with documentation, pet history, and identification in the system.
• Provide instructions, invoices, prescriptions, and scheduling guidance.
• Maintain accurate balances and follow opening/closing procedures.
• Perform administrative tasks as needed.

Skills

Customer Focus

Peer Relationships

Integrity & Trust

Action Oriented

Listening

Preventative care and OWPs

Communication Skills

Client Service Skills

Priority Setting

Time Management

Job description

Banfield Pet Hospital is seeking a Client Service Coordinator to manage the flow of clients and pets, and to maximize the veterinary team's productivity. You will promote hospital services, educate owners on wellness plans, and ensure smooth patient visits with a welcoming, professional approach.

The role emphasizes strong communication, multi-tasking, and top-tier client service to encourage visits, referrals, and loyalty while handling documentation, payments, and scheduling accurately.