Pet Wellness Client Services Coordinator

MARS Veterinary; Florida; On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Student debt relief program

Paid time off

Job summary

Banfield is seeking a Client Service Coordinator to drive client and pet flow through the hospital, promote services, and ensure a welcoming experience. You will support the veterinary team, educate clients on preventive care and Optimum Wellness Plans, and help with documentation, invoicing, and scheduling.

Ideal candidates excel in communication, client service, and multi-tasking within a busy veterinary setting.

Qualifications

• Customer-focused professional capable of fostering client relationships and delivering high-quality service.
• Excellent communication skills and ability to educate clients on wellness plans and services.
• Strong organizational skills and ability to multi-task in a fast-paced veterinary environment.

Responsibilities

• Live and exemplify the Five Principles within self and team.
• Promote hospital services and route clients/pets for optimal productivity.
• Educate clients about wellness plans and vaccines.
• Assist clients with documentation, pet info, and scheduling.
• Handle invoices, prescriptions and retail sales as needed.
• Maintain opening/closing procedures and accurate balances.
• Conduct administrative tasks as required.
• Other duties as assigned.

Skills

Customer Focus

Peer Relationships

Integrity & Trust

Action Oriented

Listening

Preventative care

Communication Skills

Client Service

Priority Setting

Time Management

Job description

Banfield is seeking a Client Service Coordinator to drive client and pet flow through the hospital, promote services, and ensure a welcoming experience. You will support the veterinary team, educate clients on preventive care and Optimum Wellness Plans, and help with documentation, invoicing, and scheduling.

Ideal candidates excel in communication, client service, and multi-tasking within a busy veterinary setting.