Pet Care Concierge & Client Experience Lead

Banfield Pet Hospital; Ellicott City (MD); On-site; USD 34,000 - 43,000; Full time

Benefits offered by this job

Comprehensive medical, dental, vision

401(k) and Roth plans

Student debt relief program (for full‑

Paid time off & holidays

Mental health resources

Life and disability insurance

Spending accounts (FSA/HSA)

Parental leave

Education allowance

Pet wellness benefits

Job summary

Banfield Pet Hospital is seeking a Client Service Coordinator to drive the flow of clients and pets, maximize veterinary team productivity, and ensure excellent client communication in a welcoming environment.

The role emphasizes frontline service, education on Optimum Wellness Plans, and efficient handling of client documents, invoices, and scheduling to support wellness care across our hospital network.

Qualifications

• Leadership and teamwork in client-focused environments.
• Experience with preventative care concepts and Optimum Wellness Plans (OWPs).
• Strong communication and client service skills are essential.

Responsibilities

• Coordinate client flow and pet care in a fast-paced hospital setting.
• Educate clients on wellness plans, preventative care, and hospital services.
• Assist with client documentation, transactions, and scheduling.

Skills

Leadership

Customer Focus

Peer Relationships

Integrity & Trust

Action Oriented

Listening

Communication Skills

Client Service Skills

Priority Setting

Time Management

Job description

Banfield Pet Hospital is seeking a Client Service Coordinator to drive the flow of clients and pets, maximize veterinary team productivity, and ensure excellent client communication in a welcoming environment.

The role emphasizes frontline service, education on Optimum Wellness Plans, and efficient handling of client documents, invoices, and scheduling to support wellness care across our hospital network.