Pet Hospital Client Services Coordinator

Banfield Pet Hospital

Mesquite (TX)

On-site

USD 21,000 - 28,000

Full time

10 days ago

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Benefits offered by this job

Health insurance

401(k) and Roth options

Student debt relief for DVMs

Paid time off

Mental health resources

Life insurance (company-paid)

Disability (short/long-term)

Flexible Spending Accounts (FSA)

Health Savings Account (HSA)

Paid parental leave

Continuing Education allowance

Back-Up Child/Elder Care

Fertility and family-building support

Digital exercise therapy

Voluntary protection benefits

Legal plan

Identity protection

Commuter benefits

Three Free Optimum Wellness Plans for

Exclusive discounts

Job summary

Banfield Pet Hospital is seeking a Client Service Coordinator to streamline the flow of clients and pets and maximize the veterinary team’s productivity. You will ensure welcoming client interactions and educate pet owners about health needs, wellness plans, and hospital services.

The role emphasizes professional service, documentation accuracy, and scheduling efficiency to encourage repeat visits and referrals.

Responsibilities

Live and exemplify Mars Five Principles within self and team.
Recruit new clients by promoting hospital services and route flow of clients and pets for optimal productivity.
Maximize the number of pets seen by maintaining a well-run hospital.
Provide professional, efficient service and educate clients about pet health.
Assist clients with wellness plans, documentation, pet information, IDs, and prompt service.
Assist outgoing clients with instructions, invoices, medications, and scheduling future appointments.
Manage finances with accurate balances and proper opening/closing procedures.
Perform administrative functions as needed.
Other duties as assigned.