Pet Wellness & Client Services Coordinator

Medical Management International, Inc.; Mesa (AZ); On-site; USD 20,664,000 - 26,174,000; Full time

Benefits offered by this job

Comprehensive Medical, Dental, and Vis

401(k) and Roth Matching

Student Debt Relief Program (FT DVMs)

Paid Time Off

Flexible Spending Accounts (FSA)

Job summary

Banfield Pet Hospital is seeking a Client Service Coordinator to drive client and pet flow, support the veterinary team, and ensure a welcoming, efficient environment. You will educate clients on Optimum Wellness Plans and services while coordinating appointments and documentation.

The role emphasizes strong communication, multi-tasking, and a customer-first mindset in a busy hospital setting.

Qualifications

• Fluent English with strong written and verbal communication.

Responsibilities

• Drive flow of clients and pets through the hospital.
• Maximize productivity of the veterinary team.
• Maintain clear communication with clients and associates.
• Educate clients about wellness plans and services.
• Assist with documentation, invoices, and scheduling.
• Handle financial procedures and opening/closing duties.
• Provide exceptional, welcoming service.
• Other duties as assigned.

Skills

Customer Focus

Communication Skills

Leadership

Time Management

Multi-tasking

Problem Solving

Organizational Ability

Integrity & Trust

Attention to Detail

Client Service Skills

Education

High School Diploma or equivalent

Medical terminology training (preferred)

Tools

Microsoft Word

Excel

Access

Outlook

Job description

Banfield Pet Hospital is seeking a Client Service Coordinator to drive client and pet flow, support the veterinary team, and ensure a welcoming, efficient environment. You will educate clients on Optimum Wellness Plans and services while coordinating appointments and documentation.

The role emphasizes strong communication, multi-tasking, and a customer-first mindset in a busy hospital setting.