Pet Wellness Concierge & Front Desk Pro

Coastal Veterinary Hospital & Pet Resort; Jacksonville (FL); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

401k retirement plan

Life Insurance and Disability coverage

Employee Assistance Program (EAP)

Discounted veterinary care

Job summary

Coastal Veterinary Hospital & Pet Resort in Jacksonville, FL is seeking a Receptionist to be the face of the clinic, manage calls, greet clients, and coordinate appointments. The role includes handling financial transactions and supporting pet wellness education.

We value exceptional customer service, love for animals, and a collaborative, multitasking team player who can work weekends and holidays as needed. Join a supportive network focused on growth and high-quality veterinary care.

Qualifications

• Experience with veterinary software is preferred.
• Flexible schedule, including some weekends and holidays, is required.
• Excellent customer service and genuine love for animals are essential.
• Strong communication and organizational skills are needed for a fast-paced clinic.

Responsibilities

• Be the Director of First Impressions by managing a multi-line phone system and greeting clients warmly.
• Coordinate care by maintaining accurate records, scheduling appointments, and handling transactions.
• Educate clients on preventative care and hospital services to support pet health.
• Provide a compassionate, empathetic presence to clients and their pets.

Skills

Customer service

Love for animals

Communication skills

Organizational skills

Teamwork

Veterinary software experience

Flexible schedule

Job description

Coastal Veterinary Hospital & Pet Resort in Jacksonville, FL is seeking a Receptionist to be the face of the clinic, manage calls, greet clients, and coordinate appointments. The role includes handling financial transactions and supporting pet wellness education.

We value exceptional customer service, love for animals, and a collaborative, multitasking team player who can work weekends and holidays as needed. Join a supportive network focused on growth and high-quality veterinary care.