Compassionate Veterinary Front Desk Specialist

Veterinary Practice Partners; Jacksonville (FL); On-site; USD 22,000 - 26,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Paid time off

401(k) plan

Professional development

Job summary

Veterinary Practice Parnters in Jacksonville, FL is seeking a friendly veterinary receptionist to be the first point of contact for clients and their pets. You will balance administrative precision with warm, compassionate service in a clinical setting.

The role demands managing high-volume front desk operations, accurate record keeping in EMR, and clear communication with clients and veterinary staff. Training and ongoing professional development are provided.

Qualifications

• Minimum 1 year of experience as a veterinary receptionist.
• Experience with practice management software.
• Knowledge of veterinary terminology and vaccination protocols.
• Proficiency in scheduling, phone handling, records management, and payments.
• Strong communication and empathy in client interactions.

Responsibilities

• Greet and check in clients and patients, verify records, and confirm appointments.
• Answer multi-line phone system and manage inquiries.
• Process payments, post charges, and schedule follow-ups.
• Convey medical information compassionately, including end-of-life discussions.
• Maintain EMR and data entry in PIMS.
• Coordinate with veterinarians and staff to keep patient flow.
• Keep reception area clean and welcoming.

Skills

Front desk

Customer service

Multiline phones

EMR data entry

Vet terminology

Scheduling

Tools

Cornerstone

Avimark

ImproMed

eVetPractice

ezyVet

Job description

Veterinary Practice Parnters in Jacksonville, FL is seeking a friendly veterinary receptionist to be the first point of contact for clients and their pets. You will balance administrative precision with warm, compassionate service in a clinical setting.

The role demands managing high-volume front desk operations, accurate record keeping in EMR, and clear communication with clients and veterinary staff. Training and ongoing professional development are provided.