Pet Health Care Concierge & Front Desk Pro

Lakeland Veterinary Hospital; Lakeland (FL); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Discounted veterinary care

Online discount platform

Teladoc access

Medical, Dental, Vision insurance

401k

Life Insurance and Disability

Educational assistance

Job summary

Lakeland Veterinary Hospital in Lakeland, FL is seeking a receptionist who will manage a multi-line phone system, greet clients warmly, verify records, schedule appointments, and process payments. This role is central to compassionate client service and smooth clinic operations.

You will support the team with accurate medical records, patient scheduling, and good financial handling. Experience with veterinary software is preferred, and a flexible schedule including some weekends and holidays is

Qualifications

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• A collaborative, team-first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred. A flexible schedule, including some weekends and holidays, is required.

Responsibilities

• Be the Director of First Impressions: manage a multi-line phone system, greet clients, and reflect compassionate care.
• Ensure Seamless Care Coordination: maintain medical records, manage appointment schedules, and handle financial transactions.
• Advocate for Pet Health: educate clients on preventive care and hospital services to ensure best care.
• Embody Compassion and Empathy: be a calming presence and treat each pet like your own.

Skills

Customer service

Communication

Organizational skills

Teamwork

Veterinary software

Flexibility

Tools

Vet software

Job description

Lakeland Veterinary Hospital in Lakeland, FL is seeking a receptionist who will manage a multi-line phone system, greet clients warmly, verify records, schedule appointments, and process payments. This role is central to compassionate client service and smooth clinic operations.

You will support the team with accurate medical records, patient scheduling, and good financial handling. Experience with veterinary software is preferred, and a flexible schedule including some weekends and holidays is